Privacy Policy

Your privacy matters to us. This policy explains how Pixel Africa collects, uses, and protects your personal information.

Pixel Africa ("we", "our", or "us") operates the website pixel.africa and provides signage and branded gift services across Kenya and East Africa. This Privacy Policy describes how we handle your personal data when you use our website and services.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal information: Name, email address, phone number, billing and shipping address provided when you place an order, create an account, or contact us.
Payment information: Payment details processed securely through our third-party payment providers. We do not store your full credit card or mobile money PIN details on our servers.
Order information: Products ordered, order history, shipping preferences, and communication related to your orders.
Technical information: IP address, browser type, device information, pages visited, and referring URL collected automatically when you browse our site.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery within Kenya.
Communicate with you about your orders, account, and support requests.
Improve our website, products, and customer experience.
Send promotional emails and updates (only with your consent; you can unsubscribe at any time).
Prevent fraud and ensure the security of our platform.
Comply with legal obligations.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and provide relevant content.

We use the following types of cookies:

Essential cookies: Required for the website to function properly (e.g., shopping cart, authentication).
Analytics cookies: Help us understand how visitors interact with our site so we can improve it.
Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

Payment processors: To securely process your payments (e.g., iPay Africa, M-Pesa, mobile money, and card networks).
Shipping partners: To deliver your orders across Kenya.
Analytics providers: To help us understand website usage and improve performance.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@pixel.africa.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@pixel.africa or visit our contact page.