Terms of Service

You agree to use our website only for lawful purposes and in accordance with these terms. You must not:

• Use the site in any way that violates applicable local or international laws.
• Attempt to gain unauthorised access to any part of the site, server, or database.
• Use automated tools to scrape, crawl, or extract data from the site without our written permission.
• Transmit any malicious software, viruses, or harmful code.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to restrict or terminate your access to the site at our discretion if we believe you are violating these terms.

We make every effort to display accurate product descriptions, images, and pricing on our website. However, we do not guarantee that product descriptions, colours, or other content is entirely accurate, complete, or error-free.

Prices are displayed in KES (KSh) for customers in Kenya and may vary by region. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Custom signage and branded gifts may be subject to additional charges based on design complexity, materials, and quantity. A detailed quote will be provided before production begins.

Placing an order on our website constitutes an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

You will receive an order confirmation email once your order has been accepted. For custom products, production begins only after design approval and payment confirmation.

We accept the following payment methods: M-Pesa, Airtel Money, MTN Mobile Money, Visa, Mastercard, and bank transfers processed securely through iPay Africa.

Payment is required in full at the time of order unless otherwise agreed for bulk or corporate orders. All transactions are processed in KES (KSh).

We use industry-standard encryption and security measures to protect your payment information. We do not store your full payment details on our servers.

Due to the custom nature of many of our products, returns are handled on a case-by-case basis. The following general guidelines apply:

• Damaged items: If an item arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.
• Incorrect items: If you receive the wrong product, contact us immediately and we will arrange an exchange at no additional cost.
• Custom products: Custom signage and personalised gifts cannot be returned unless they are defective or do not match the approved design.
• Standard products: Unused and unopened standard products may be returned within 14 days of delivery for a refund, less shipping costs.

To initiate a return, contact us at support@pixel.africa or submit a support ticket.

To the fullest extent permitted by law, Pixel Africa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the relevant product or service. This limitation applies regardless of the legal theory upon which the claim is based.

The website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.